Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair a garage door motor failure the same day you call. Our service trucks are fully stocked with common replacement parts, including motors, circuit boards, and sensors. For standard motor repairs, we typically arrive within 2-4 hours and complete the repair in under an hour. If your motor needs to be completely replaced with a specific model that we don't carry, we can usually have the part the next business day. For emergency situations where your door is stuck open or poses a security risk, we offer priority service to get your door operational as quickly as possible. Call us at (330) 681-1438 and we'll give you an accurate estimate of repair time based on your specific situation.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failures can occur for several reasons. The most common causes include: 1) Age and wear - motors typically last 10-15 years with regular use, and internal components wear down over time. 2) Electrical issues - power surges, faulty wiring, or problems with the circuit board can damage the motor. 3) Overheating - if your door is out of balance or the springs are worn, the motor works harder and can overheat. 4) Stripped gears - the nylon gears inside the motor can wear out, especially in chain-drive openers. 5) Lack of maintenance - without regular lubrication and adjustments, the motor strain increases. 6) Weather damage - moisture, extreme temperatures, and power fluctuations from storms can affect motor longevity. Regular maintenance can prevent many of these issues. We recommend an annual tune-up to catch problems before they cause complete motor failure.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations to make your investment more manageable. We partner with leading financing providers to offer: 1) 0% interest for 12 months on qualifying purchases - ideal if you can pay off the balance within a year. 2) Low monthly payment plans extending up to 60 months - keeps your monthly payment affordable. 3) No money down options for qualified buyers. 4) Quick approval process - most applications are approved within minutes. Financing is available for installations over $1,000 and can cover the door, opener, hardware, and labor. We also accept all major credit cards, cash, and checks. During your free estimate, we'll discuss all payment options and help you find the best solution for your budget. Many customers find that financing a high-quality insulated door actually saves money long-term through reduced energy bills.

Question 4

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes 3-5 hours from start to finish. This includes removing your old door and disposing of it, installing the new door tracks and panels, mounting the opener system, testing and adjusting the balance and safety features, and cleaning up the work area. For custom doors or more complex installations (such as converting a single door to a double), the process may take 5-8 hours. Commercial installations vary based on the size and complexity. We always provide a time estimate during your free consultation so you can plan accordingly.

Question 5

What's included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all workmanship and labor on repairs and installations. This means if any repair we perform fails or any installed component malfunctions due to installation error, we'll fix it at no charge. The warranty covers: labor costs for any warranty repairs, parts we supplied that fail prematurely, adjustments needed due to installation, and return service calls for issues related to our work. Manufacturer warranties on doors and openers (typically 1-5 years on parts) are in addition to our workmanship warranty. We stand behind our work because we're confident in the quality of our service.

Question 6

Do you service commercial garage doors?

Accepted Answer

Yes, we provide comprehensive commercial garage door services including installation, repair, and maintenance for businesses throughout Northeast Ohio. We work with all types of commercial doors including sectional steel doors, rolling steel doors, fire-rated doors, high-speed doors, loading dock equipment, and security grilles. Our commercial clients include warehouses, auto shops, fire stations, retail stores, and storage facilities. We understand that downtime costs your business money, so we offer priority commercial service to minimize disruption. Contact us for a commercial consultation and we'll assess your needs and provide a detailed quote.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors. During a maintenance visit, we inspect all moving parts, lubricate springs, rollers, and hinges, check and adjust spring tension, align and clean tracks, test safety sensors and auto-reverse function, inspect cables for fraying or wear, and adjust opener force and travel limits. Regular maintenance extends the life of your door, prevents unexpected breakdowns, ensures safe operation, and keeps your warranty valid. For high-use doors (such as commercial applications or homes with frequent daily use), we recommend bi-annual maintenance.

Question 8

What brands do you install and repair?

Accepted Answer

We're authorized dealers and trained to install and repair all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Northwest, and Haas. For openers, we work with LiftMaster, Chamberlain, Genie, Craftsman, Linear, and others. Whether you want to match an existing door style, need a specific brand for warranty compliance, or want our recommendation for the best value, we can help. Our technicians receive ongoing training on new models and technologies to ensure expert service regardless of brand.

Question 9

Is it safe to repair a garage door spring myself?

Accepted Answer

We strongly advise against DIY garage door spring repairs. Garage door springs are under extreme tension - a typical torsion spring can hold 200+ pounds of force. If mishandled, a spring can cause serious injury or death. Additionally, improper spring repair can damage your door, void warranties, and create safety hazards. Professional technicians have the proper tools, training, and experience to safely handle spring replacement. The cost of professional spring repair ($150-$350) is minimal compared to the risk of injury or damage from a DIY attempt. If your spring is broken, secure the area, don't attempt to operate the door, and call us for safe, professional repair.

Question 10

What should I do if my garage door won't close?

Accepted Answer

If your garage door won't close, try these troubleshooting steps before calling for service: 1) Check the photo-eye sensors - look for the LED lights on both sensors. If one is out or blinking, clean the lenses and ensure they're aligned. 2) Look for obstructions - even small items in the door's path can trigger the safety reverse. 3) Check the remote batteries and try the wall button. 4) Inspect the tracks for debris or damage. 5) Listen for unusual sounds that might indicate a broken spring or cable. If these steps don't resolve the issue, or if you notice a broken spring or cable, don't force the door - call us at (330) 681-1438 for prompt repair service.

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